AI 2-WAY MESSAGING
AI 2-WAY MESSAGING
Every Text Answered In
30 Seconds
Every SMS, every business text, every Facebook Messenger DM : answered in under 30 seconds, around the clock. Erva does not send a one-shot autoresponder and walk away. She holds the full conversation, qualifies the lead, and books the job by text.
Average response time: 30 seconds · Available 24/7/365
THE DEFINITION
What Is AI Messaging?
AI 2-Way Messaging is an autonomous AI system that holds real back-and-forth text conversations with your customers, on whatever channel they reach out on : SMS, business texting, Facebook Messenger, Instagram DM.
Unlike a one-shot autoresponder, which sends one canned message and stops, 2-way messaging keeps the conversation moving until the customer has what they need. Erva is the AI 2-Way Messaging system inside the 757Comply Virtual Employee.
THE COST OF WAITING
Why Speed Matters More
Texting is the most-used and the most-abandoned channel in service business communication. A customer who texts your business expects a reply in minutes, not hours. If they do not get one, they text the next business in the search results.
Most service businesses respond to texts in 4 to 12 hours, if they respond at all. Erva replies in under 30 seconds, every time, including 11 PM on a Saturday.
THE CONVERSATION LIFECYCLE
How Erva Handles Conversations
From the first ping to a confirmed booking, here is the exact lifecycle of an Erva lead interaction.
STEP 01
Replies in
Under 30s
The moment a text comes in, Erva reads it and responds. She greets the customer by name, references the channel, and asks the right next question.
STEP 02
Holds Full
Conversation
She asks for the details a trained team member would ask. She keeps the conversation going until she has what she needs, the same way a human text exchange would.
STEP 03
Books The
Appointment
She offers real available time slots, the customer picks one, and Erva books it. A confirmation text follows automatically.
STEP 04
Seamless
Human Handoff
If the conversation requires judgment Erva does not have, she hands off with the full transcript so the team member picks up without the customer repeating themselves.
EVERY CHANNEL COVERED
One Unified Inbox
Every channel feeds into a single unified inbox. A conversation that starts on Facebook Messenger can be continued by SMS without the customer having to re-explain anything.
- SMS: your business number, on iPhone and Android.
- Business Texting: RCS and Apple Business Chat where available.
- Facebook Messenger: directly from your business page.
- Instagram DMs: connected to your business profile.
- Google Business: direct messages from your search profile.
- WhatsApp Business: available on Growth Pro and above.
Omni-Channel
Hub
Live Demonstration
A Real Erva Conversation
COMPETITIVE ADVANTAGE
Why Erva Is Different
Most "AI text" tools are one-shot autoresponders — they send a canned message and stop. Erva is built to be a fully autonomous conversationalist that handles the interaction until the customer has exactly what they need.
Dynamic Replies
She replies, she does not autoreply. Erva responds dynamically, in context, every single turn.
Conversation Memory
A customer who texted last Tuesday doesn't get treated like a stranger. Erva picks up exactly where they left off.
Your Brand Tone
If your business texts in lower-case casual, Erva does too. If your style is highly formal, she matches it flawlessly.
Integrated Channels
A customer starting on Facebook DM, moving to SMS, and ending on Google Messages remains one continuous conversation.
Real Results By Erva
What service businesses are seeing in their first 30 days of autonomous 2-way messaging.
Under 30s
RESPONSE TIME
Text response time drops from 4-12 hours to under 30 seconds. After-hours text leads go from "missed" to "booked".
3-5x
BOOKING INCREASE
Facebook and Instagram DM-to-booking rate improves by up to 5x in the very first 30 days of use.
Zero
CONTEXT-SWITCHES
Team members stop the 50+ daily interruptions to manually text back new leads and coordinate appointments.
WE'RE HERE TO HELP
Frequently Asked Questions
Have a specific question about how Erva handles your messaging? Here's everything you need to know about our AI identity, MMS support, and how we handle spam.
Will the customer know they are texting an AI?
Not unless they specifically ask. Erva identifies herself as Erva from your business, the same way a receptionist named Sarah would identify as Sarah. We comply with state-level AI disclosure requirements where they exist.
What if my customer asks if they are texting a real person?
Erva is trained to answer honestly. Her default response: "I'm Erva - I'm the AI assistant for [Your Business]. I can help with most things, but I can also get you to a team member any time you'd like."
Can Erva send images or photos?
Yes. On Growth Pro and above, Erva can send and receive MMS - photos, PDFs, location pins. Useful for emergency service calls where the customer wants to send a picture of the problem.
What if my customer texts something that is not a real lead?
Erva is trained to recognize spam, wrong numbers, and informational-only messages, and to handle them appropriately. Real leads get the full intake. Wrong numbers get a polite goodbye.
Does Erva respect Do Not Contact lists?
Yes. Customers who have opted out of texting are never texted again, regardless of which channel they originally came in on. We honor TCPA and state-level rules.
Can I see every conversation Erva has had?
Yes. Every conversation across every channel is logged in your unified inbox. You can search, filter, and review at any time. Recordings are stored in your account, not in a third-party tool.
THE ERVA ECOSYSTEM
Expand Your Capabilities
Voice AI Receptionist
The call comes in, Erva picks up. If she has to follow up by text after the call, the same Erva handles both. Connect the full conversation lifecycle without losing context.
Missed Call Text-Back
If the call drops prior to Erva answering, the text-back feature kicks in instantly. Start a 2-way conversation immediately and capture leads before they dial your competitor.
AI Web Chat
Chat on your website turns into SMS when the visitor leaves the page. Never lose a lead just because they closed their browser tab.
Text Erva Right Now
Send a text and see what a 30-second AI response actually feels like.
757Comply built the first industry-standard autonomous AI Virtual Employee, Erva. Designed specifically for U.S. service businesses to answer calls, reply to texts, and book jobs 24/7.
Connect
Call Erva Now
(757) 818-9211
© 2026 757Comply LLC. All Rights Reserved. Erva is a trademark of 757Comply.